After sale support

Support Care packages description and entitlements 2017

We believe it is our responsibility to go above and beyond when it comes to POS services. We have Customer Care Engineers and Technical Support Specialists here to help your business run smoothly.

Choose care plan right for you!

PeriodPackage Entitlements★Basic★★Premium★
Standard scope of work to be done within 30 days after package purchased dateBack up all necessary data from the system and keep copy for customer, only last data backup will be available upon requests.
Check and diagnose all the system functions according to a standard list recommended by the manufacturer.
Check and report all necessary hardware parts that needed to be replaced, a formal quotation will be issued for the replacements.
Network cabling checking are standard for all packages, other cable checking are optional extra (quote upon request)
A complete clear up will be performed on all the equipment listed according customer purchasing order
Quarterly on-site maintenance care after the initial checkup dateThe standard scope will be performed 4 times within the validity of the package
Half year on-site maintenance care after the initial checkup dateThe standard scope will be performed 2 times within the validity of the package
Live phone supportThe live phone support will be available for all packages, this support help end user to operate the installed equipment correctly, or to informed our customer service that a malfunction has been noted in some of the installed hardware or software
On-line remote supportOn-line remote support are for cases that the customer want the provider to make change in the system settings, to recover, add or delete system setup.
If that type of support can not be resolved either by phone or remote support, a technician will be dispatched to the customer site according to the package on-site support conditions, request for on-site call support must be received before 17:00
Non-operational hours support (included Saturday, Sunday and Public Holidays)An emergency number will be provided to the Premium Care package customer to get support after normal working hours of the Provider, where the technician on duty will provide the services needed to enable the customer to contentious it operations, with minimum disruptions
Option:
฿ 21400
Service with standby spare partsIt is important to note that wear and tear, or accidental damage could occurred in any given situation, this package provide the necessary Standby Spare Parts for 7 working days, so the customer can decide to have parts repaired or purchase from provider.
In case that the new part cannot be delivered or installed on time due to delivery issues, the standby parts will be for customer to used until the issues been solved.
Option:
฿ 16050
Price
฿ 19260

[VAT incl.]

฿ 22470

[VAT incl.]

Not sure which care plan suitable for you?