Choose care plan right for you!
|Standard scope of work to be done within 30 days after package purchased date||Back up all necessary data from the system and keep copy for customer, only last data backup will be available upon requests.|
|Check and diagnose all the system functions according to a standard list recommended by the manufacturer.|
|Check and report all necessary hardware parts that needed to be replaced, a formal quotation will be issued for the replacements.|
|Network cabling checking are standard for all packages, other cable checking are optional extra (quote upon request)|
|A complete clear up will be performed on all the equipment listed according customer purchasing order|
|Quarterly on-site maintenance care after the initial checkup date||The standard scope will be performed 4 times within the validity of the package|
|Half year on-site maintenance care after the initial checkup date||The standard scope will be performed 2 times within the validity of the package|
|Live phone support||The live phone support will be available for all packages, this support help end user to operate the installed equipment correctly, or to informed our customer service that a malfunction has been noted in some of the installed hardware or software|
|On-line remote support||On-line remote support are for cases that the customer want the provider to make change in the system settings, to recover, add or delete system setup.|
If that type of support can not be resolved either by phone or remote support, a technician will be dispatched to the customer site according to the package on-site support conditions, request for on-site call support must be received before 17:00
|Non-operational hours support (included Saturday, Sunday and Public Holidays)||An emergency number will be provided to the Premium Care package customer to get support after normal working hours of the Provider, where the technician on duty will provide the services needed to enable the customer to contentious it operations, with minimum disruptions||Option:|
|Service with standby spare parts||It is important to note that wear and tear, or accidental damage could occurred in any given situation, this package provide the necessary Standby Spare Parts for 7 working days, so the customer can decide to have parts repaired or purchase from provider.|
In case that the new part cannot be delivered or installed on time due to delivery issues, the standby parts will be for customer to used until the issues been solved.