Consultation service

How to Choose the Best Point of Sale System for Your Business

POS consulting and teaching

We give free consultation services to our existing customers as well as non customer, it is important for the customers to know if their POS system are working at the optimum, or how they can improve or upgrade their existing POS system at a minimum cost.

The customers can join our re-training program quarterly at a discounted price, or consult us how we can help them to rebuild a new food menu to replace in their system.

It is important for us to support our client, so that a WIN WIN working relationship is established, this is our long term objective.

Answer to this questions

What kind of business do you run?
Do you need to make transactions on mobile?
How many transactions occur each day?

Also:

  • Do you need to process debit and credit cards?
  • How many stations will you need to set up? Do you have the proper network to link them?
  • What (if any) is your process to manage appointments and reservations?
  • Do you need to link multiple stores together?
  • Do you need to sync data with other applications (i.e. accounting software)?

Answering these questions will help determine what your POS system is for. From there, you can then determine the best pairing of software and hardware for your unique business.

Businesses come in a wide array of styles and functions. Matching them in that diversi-ty are the point of sale (POS) systems these businesses use. Seeing as the needs of a clothing store, compared to something like a fast food restaurant are vastly different, there’s just no single solution that applies to every platform. Hence, POS systems com-bine both software and hardware to help you manage your business, keep a high level of customer satisfaction and of course, find success.

The best POS systems are the ones that don’t get in the way of your business and let you run it freely. Seeing as every business is different, a carefully planned POS system is needed for the specific business type. So, when choosing which POS system is right for you, it helps to outline your individual needs.

POS basics

All POS systems have software and a set of hardware components. Before diving into the intricacies of your business type, learning the basics of a POS system will help make these questions easier.

Understanding software

The software is the heart of any POS system. Ultimately, this tells you what you can do and how you can do it. Choosing correct software all depends on what features you need and the type of work environment you’re in. Most POS apps are flexible to accommodate a wide range of business. However, some are also quite specific. For ex-ample, you wouldn’t use a restaurant application in a retail shop. Furthermore, many applications have basic, pro, and enterprise versions with each having a unique set of features.

So how does one know which POS software is best for business?

Before doing anything, decide what features are absolutely essential to you and the way you conduct business. All POS software can handle simple transactions but there are a variety of additional features that go beyond this. You need to decide what features are of use to you. Some of these features are:

Everyone needs to manage their inventory and it’s not an easy task. Thankfully, most POS applications help by tracking stock with each sale.

Perhaps one of the best perks of a POS system is the data. You can use this data to track sales and customer habits. Hence, giving you a complete image of how your business operates.

Some POS software is set up to automatically purchase orders that are out of stock. That way, you’re never caught without an item again.

Creating great customer experiences is essential for repeat business. Hence, you can use POS systems to manage customer promotions, loyalty programs, appointments, coupons, and reservations.

In today’s modern age, credit and debit cards dominate most transactions. However, with this comes an added security risk. Keep your customers safe with a POS system that supports the late PCI DSS standards.

It’s not ideal, but returns and are simply a part of every business. To make the whole thing less painful, your POS software can help out with returns and exchanges.

Ideally, every business wants to keep track of their employees and sales. This is easily accomplished by having them log on to a terminal. From there, the POS system can report information to accounting software for payroll processing. Furthermore, you can track employee attendance and sales easily by having them log on to a terminal. This information is then reported on or exported to accounting software for payroll processing.

Hardware

All POS systems will have several pieces of hardware to run your software, collect payments, and create a receipt for your customer. Your choice in components will ultimately depend on what type of environment you’ll be working in but these 5 pieces will be the most essential for many businesses.

This is where everything comes together in a POS system. Most businesses can use a standard PC as long it has the proper memory and processing requirements of your chosen POS software. It also needs to provide proper USB ports for all the extras.

At the end of every transaction, the customer needs a receipt. There are plenty of receipt printers out there but make sure you pick one that can handle your volume and is easy to use.

While the cash drawer is one of the simplest parts to and POS system, it’s also one of the most important. Make sure to choose a strong unit that is not only secure but works well with your system to ensure a long life for your cash drawer.

As mentioned earlier, cards are just as common as cash these days, if not more. Hence, every POS system needs a way to read cards quickly and effectively. Again, depending on your needs, you may need just a basic MSR or a more complex payment terminal.

Barcode scanners help POS systems enter items quickly and speed up the transaction process. While most businesses can get by with a standard laser scanner, 2D scanners are becoming more common due to increasing complexity of coupons, loyalty cards, and age verification.

The Different Types of POS Systems

With some POS basics under your belt you can start to dig into the specific type of POS system you will be using and the specific needs you have. Each type of system will share a core set of features but, given the differences in how everyday transactions occur, software and hardware requirements will vary to ensure your POS system works the way your business does.

Retail POS system are mostly used for the actual transaction and tracking of all information. Common software features include, sales reports, inventory tracking, returns processing and customer loyalty functions. These are all fairly essential to a retail environment.

On the hardware side of things, consider a barcode scanner to input data easily and for speedy checkouts. To further enhance your experience, having an all-in-one terminal or touchscreen can help, although not essential. Of course, having a reliable receipt printer is a must. To get you started, check out something like the Epson TM-T88VV.

Compared to retail, the interface of the POS software is quite different in a restaurant/hospitality business. Gone are the barcode scanners. In its place, you’ll likely find a touchscreen. Hence, it’s important to have a software that works well with a touchscreen for easy order entry.

Besides getting a touchscreen, it helps to have an all-in-one terminal. These are quite common in the industry because they limit the number of cables. Furthermore, make sure you get a receipt printer that works well with the environment. For example, avoid thermal printers because they won’t cooperate as easily in the high heat environments such as a kitchen. Instead, opt for an impact printer.

Compared to a standard retail POS system, mobile POS isn’t really that different. Transactions, inventory, and receipt printing are all the same. Furthermore, Mobile POS apps support credit card processing as long as you can access the internet.

When it comes to hardware, you want to make sure it matches the mobile environment. For example, you won’t use a bulky desktop PC with your mobile POS system. Instead, opt for something mobile like a tablet. As far as interface, most mobile units have built-in scanners and touchscreens to cover all you input needs. While many units lack mobile printers and credit card readers, it is possible to find all-in-one mobile POS systems. As always, it all depends on what you prefer for your specific business.

Finding the Best POS

Finding the right POS system that meets the needs of your business make it a necessary tool for success. Not only does it help you stay focused, but also helps with customer satisfaction. Be it hospitality, retail or any other diverse business, figuring out how to best use your POS system will help to decide which software and hardware fit best. Hopefully, from there, you are on the way to a well-run and profitable business.

We offering you a FREE Initial Consultation with no obligation.